Ongoing Vacancies at TTC Mobile

TTC commenced operation in 2003 as TTC organization and was later, in 2007, registered with the Corporate Affairs Commission as TTC Mobile Limited. We are in the business of manpower development for the telecom industry, via delivery of practical telecom training.

We have over 10 years corporate experience in training delivery. Aside our regular corporate training for companies, and retail training for fresh graduates, TTC Mobile has successfully deployed various grass-root-oriented trainings programs like FREE IT Training(2003), National Youth Development Program(2005), National ICT Summit(2007), National Telecom Scholarship (annually, since 2008).

In 2010, we were selected as training partner to the federal government’s Presidential Amnesty Program, which implementation commenced in November 2010; We completed this training project in 2011.

Since 2003, thousands of Nigeria Youths have accessed quality telecom training via these programs, and many of them are now gainfully employed in various sectors of the economy, contributing their quotas to national developments in line with our mission statement, to effectively empower individuals, support institutions and corporate organizations in modern technologies, in order to help reposition them for local and global opportunities.

Our corporate clientele include CSSNL Lagos; Dangote Sugar, Apapa; Dangote Projects, Ikeja; Silverbird Communications; Nigerian Army (Bonny Camp), and Nigeria School of Aviation, Zaria.

Field Support Technician
OSP Technician
Power Systems Team Lead
Wireline Maintenance Quality Control Supervisor
Rigger

1. Field Support Technician

Division: Engineering and Information Systems Technology
Unit: Operations and Maintenance
Reporting to: Operations and Maintenance Manager
Travel Frequency: Occasionally

Expected Key Results (Detailed KPIs)

Key Activities

Customer Problem Resolution

Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.
Identifies the resources needed to solve the issue and estimates the effort required.
Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.
Implements technical solution at customer site while ensuring quality work and customer-satisfaction.

Job Type: Part Time
Qualification: BA/BSc/HND
Experience: 2 years
Location: Abuja, Rivers

Safety and Operations

Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards.
Business Continuity and Disaster Recovery
Implements disaster recovery plan as and when needed.
Facility and Infrastructural Maintenance
Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
Maintains engineering equipment.
Diagnoses network and device problems and implements technical or procedural solutions.
Performs Quality Control on structured cabling and related projects on all sites and other Facility.
Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.
Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.
Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.

Demonstrate (Key competencies)
Educational Qualifications & Functional Skills:

A Bachelor’s degree in Engineering or Technical discipline.
2 years’ relevant experience in the IT/Telecommunications field.

2. OSP Technician

Division: Infrastructure

Function: Outside Plant Supervision
Travel Frequency: Yes
Work Schedule:

Purpose of the Job (Brief)
The Outside Plant (OSP) Supervisor oversees maintenance of fiber optic & civil work activities on the outside plant network. The OSP Supervisor will be involved in the day- to- day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the
fiber outside plant. The role is expected to involve a significant element of on-site attendance.
Deliverables (Maximum 5-6 key responsibilities)

Expected Key Results (Detailed KPIs)

Key Activities

Corporate & Retail/FOS Incident Management.

Corporate Customers:

Restore service failures within 3 hours of its occurrence- Implementation and integration of new projects and ensure all open incident tickets are closed within this time-frame.
Retail Customers: Restore service failures within 12 hours of its occurrence.
Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
Preventive Maintenance Proactively identify, plan and execute preventive maintenance action on the fibre network.
Provide operational data for FTTH Network Monitoring and analysis work that feeds into the improvement of fibre break-fix MTTR.
Audit and collate information for the fiber outside plant network. Prepare the as-maintained documents within region/sub-region managed for the O &M Unit.

Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 2 years
Location: Lagos

Report Management
Ensure weekly support status reports are done and submitted timely for review.

FOS Activation
Activate FOS Customer requests within 3 days of sign up. Sign-off the Customer Feedback Form, prepare and
submit post-activation report.

Demonstrate (Key competencies)
Educational Qualifications & Functional Skills:
Academic: University Degree in Telecoms, Engineering or Applied Sciences.
Functional Skills:

Proven track records of maintenance and management of metro and/or long distance fibre optic infrastructure.
Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.
FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre
termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light
Source/Power Meters (LSPM), identifying fibre cores with VFLs.
Capable of understanding fibre network architectures, designs & splice plans.
An inherent culture of documenting concise and accurate “As-Is” status of network elements and
splice configuration, in a consistent manner.
Familiarity with the requirements of Health & Safety legislation in Nigeria.
Experience in civil works supervision & quality control.
Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
User experience for Microsoft Office Tools including a good working knowledge of MicrosoftProject.
User experience for Visio/AutoCAD/GIS tools is desired.
Excellent communication skills.
Ability to solve complex problems in the shortest available time using honed analytical skills.
Good interpersonal skills with customers, vendors, team members and local community.

Work Experience:
At least 2 years in telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance.
Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.

Other Requirements:

Customer Focus
Tech savvy
Bias for Action
Result Oriented
Highly innovative
Ability to optimize work processes
Resilience
Self Development
Nimble Learning

3. Power Systems Team Lead

Department: Infrastructure Facilities
Function: Infrastructure Operations Job Grade: Officer
Reporting to: Infrastructure Facilities Manager Location: Lagos
Travel Frequency: None Date: 07/02/2020
Work Schedule: Monday – Friday (8am – 5pm)

Purpose of the Job (Brief)

Responsible for the operations, maintenance and repair of the Electrial Power systems at the Data
Centres and Point of Presence (POP) owned by the organisation.
Deliverables (Maximum 5-6 key responsibilities)
Expected Key Results (Detailed KPIs)

Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 4 years
Location: Lagos

Key Activities

Operation and Maintenance of various brands and model of electrical power units according to their document operating procedure.
Execute preventive maintenance schedules with/without third party vendors and update relevant documentation and checklist.
Maintenance of various types of electrical power systems e.g. Switchgear, UPS, Generating sets, Rectifiers& Inverters, Battery systems, AVR, ATS units, Transformers, PDU/PMM units.

Ensure the Quality of Service of the Data Centre Infrastructure by:

Continuous monitoring of Power system.
Reporting on the operational status of the Powers systems across Data Centres, and POP.

Track trending operational characteristics

Monitor and respond to abnormal conditions in the UPS system, generators and ATS.
Maintain detailed and up-to-date records of operational issues for audits and SLA related purposes.
Ensure operational efficiency of colocation services of the Data Centre.
Follow the good application of change and incident ticket linked to customers; Respect ITIL processes, incidents and changes to SLA.

Demonstrate (Key competencies)

This section requires an overview of the education, experience and skills required to do the job at a
satisfactory level. It is not a list of the jobholder’s qualification.
Educational Qualifications & Functional Skills:
At least an Higher National Diploma (HND) in either Electrical and Electronics or other related disciplinces.
Possession of relevant industry certification or trainings in Electrical Power systems installation, maintenance, and/or repairs.
Knowledge of equipment installation, electrical and mechanical repairs, wielding and fabrication, and safety and compliance.
Good knowledge of Microsoft Operating systems and Microsoft office suite.
Adept at conducting tests to identify faults.
Demonstrated troubleshooting and problem-solving skills.
Candidate must be able to lift, push and pull up to 20kg.
Candidate must be able to tolerate temperature of below 20° C for extended periods of time.
Ability to maintain strong working relationships with both internal and external third parties.

Work Experience:

At least 4 years of previous work experience in a Data Centre Operations environment or equivalent.
Experience troubleshooting breakdowns and repairing electrical power systems devices and components.
Experience with Portable Appliance Test System.
Experience in maintenance planning, scheduling and associated maintenance work.
Experience with Data Centre
Infrastructure Management (DCIM)
tools will be an added advantage.

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning

Dimensions
Financial Dimensions:
Budget: None
PO Approval: None

Other Dimensions:
No. of vendors: None
No. of direct reports: None
Impact of position
Impact on customers (Please select one of the options below):
Type of customers
Mainly Internal Mainly External

You may also check:

4. Wireline Maintenance Quality Control Supervisor

Function: Fibre Maintenance

Department: Wireline Maintenance
Reporting to: Head, Wire-line Maintenance

Job Grade: Outsourced
Travel Frequency: Yes

Purpose of the Job (Brief)
The Team Lead Wire-line maintenance supervises maintenance of fiber optic & civil work activities on the outside plant network. The OSP Supervisor will be involved in the day- to- day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on-site attendance.

Deliverables (Maximum 5-6 key responsibilities)

Expected Key Results (Detailed KPIs)

Key Activities

Point to Point and GPON
Fiber Fix Supervision

Corporate Customers: Restore service failures within 3 hours of its occurrence- Acceptance and integration of
new projects and ensure all open incident tickets are closed within this time-frame.
Retail Customers: Restore service failures within 8 hours of its occurrence.
Field to base Communication: Provide prompt feedback on field activities to stakeholders (especially customers) for both corrective and preventive maintenance.
Provide prompt update of fiber tickets for break-fix works aimed at resolving customer service.
Make request from store and co-ordinates activities around fault resolution.
Coordinate issue resolution while ensuring compliance to quality work by the MSP.
Ensures all fiber break-fix works are concluded within SLA.
Communication detailed Reason-for-Outage to TAC team to enable them close tickets successfully.
Preventive Maintenance Proactively track outside plant elements & activities to prevent fiber cuts.
Proactively drive MSPs to identify, plan and execute preventive maintenance action on the fiber network.
Enforce active engagement of construction works (road and real estate) by MSPs to mitigate damage
to fiber infrastructure.
Enforce active monitoring of trenching activities by other PTOs along our fiber route. Raise out-to-scope BOMs on PARIC and follow through to approval and execution.
Provide operational data for all Corrective and preventive activity on the wire-line Network that feeds into the improvement of fiber break-fix MTTR.
Audit, collate and verify information for the fiber wire- line network.
Prepare and submit the as-maintained documents after every network activity.
Review & Submit change control approvals
Ensure submission of monthly cabinet utilization report
Report Management Ensure weekly preventive reports are done and submitted timely for review by the Maintenance
QCs Collation of out-of-scope BOM and supporting document for PO approvals.
Preparation of weekly report of cable route condition, surveillance, Field equipment state, etc.
Preparation of weekly cable, ODF, Cabinet and MST utilization for resource planning.

Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 2 years
Location: Lagos

Inventory Management &; Quality Control

Documentation of all modification before and after corrective/preventive maintenance (e.g. splice reports, OTDR trace test, straight line diagrams, cabinet utilization reports)
Conduct regular assessment of engineering equipment used by MSP’s for field support (Test tool audit)
Ensures periodic inspection and maintenance of conduit and Manhole by MSP.
Verify and store all acceptance documents from deployment team (e.g splice report sheet, OTDR trace, acceptance test reports).
Ensure all Quality Control/acceptance test are done on all maintenance projects
Periodic Inspection, maintenance and documentation of ODF and Cabinet at various CO/POP.
Inventory Management: ensure availability of maintenance consumables. Trigger reorder before
stock- out. Ensure repair / return of maintenance equipment.

Demonstrate (Key competencies)
Educational Qualifications & Functional Skills:
Academic: University Degree in Telecoms, Engineering or Applied Sciences.
Functional Skills:

Proven track records of maintenance and management of metro and/or long distance fiber optic infrastructure.
Sound knowledge of telecom industry best practices, norms and technical requirements with
regard to fiber & civil work maintenance.
FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and
Light Source/Power Meters (LSPM), identifying fiber cores with VFLs.
Capable of understanding fiber network architectures, designs & splice plans.
An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.
Familiarity with the requirements of Health & Safety legislation in Nigeria.
Experience in civil works supervision & quality control.
Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
User experience for Microsoft Office Tools including a good working knowledge of Microsoft
Project.
User experience for Visio/AutoCAD/GIS tools is desired.
Excellent communication skills.
Ability to solve complex problems in the shortest available time using honed analytical skills.
Good interpersonal skills with customers, vendors, team members and local community.
Provide adequate leadership to the Maintenance Quality Control team, ensuring the team possess a result-driven orientation for service delivery and customer satisfaction.
Ensure end-to-end view/understanding of all infrastructure activities carried out on the outside plant.
Provide adequate leadership that drives optimal team performance across board.
Display customer centricity in response to requests, project delivery and also outage restoration within stated SLA’s.

Work Experience:

At least 2 years in telecommunications industry, with experience in Fiber network
deployment and outside plant maintenance.
Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.

Other Requirements:

Customer Focus
Tech savvy
Bias for Action
Result Oriented
Highly innovative
Ability to optimize work processes
Resilience
Self Development
Nimble Learning

Dimensions
Financial Dimensions:
Budget:

PO Approval:
Other Dimensions:
No. of vendors: NIL
No. of direct reports:

Impact of position
Impact on customers (Please select one of the options below):
Type of customers
Mainly Internal Mainly External Internal & External

5. Rigger

Purpose of the Job (Brief)
To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related services.
Deliverables (Maximum 5-6 key responsibilities)

Expected Key Results (Detailed KPIs)

Key Activities

Corporate Incident Resolution
Corporate Customers: Restore service failures within 4 hours of its occurrence- Installation and commissioning of new project

Job Type: Full Time
Qualification: BA/BSc/HND, OND
Experience: 3 years
Location: Abuja, Oyo, Rivers

Incident Communication:

Provide prompt feedback with information relating to activities being carried out to resolve customer service incidents.
Preventive Maintenance Identify and Execute nodes/segment that require preventive maintenance on the network as assigned.
Backhaul links installation and commissioning
Execute backhaul link installations and commissioning.
Alignment of backhaul links.
Installation of microwave radios and alignment.
Report Management Ensure survey reports are done and submitted timel for review.
Ensure all status reports are done and submitted accordingly – Installation and commissioning data form.

Demonstrate (Key competencies)

Technical Site Survey (TSS) on the microwave radio and VSAT Platforms. Using tools like GPS, Compasses and Microwave link budget software for data collection and analysis.
Installation and Maintenance of Radios as well as Maintenance of Earthling Base.
Installation and Maintenance of Alvarion Radios and Soma Base Station.
Equipment retrieval, making request and returns of equipment for installation and maintenance.
Installation and commissioning of corporate links (Hub and Sub).
Configuration of VSAT modems (Vipersat, Comtech, EF Data and DVB).
Report generation
General maintenance and support of VSAT and Radio links.

Educational Qualifications & Functional Skills:
Academic: School Certificate & OND/B.Sc.
Functional Skills:

Good Mast Climbing skills.
Termination of RF/IF cables.
Installation of antennas and alignment.
Good interpersonal skills with customers, vendors and members of team.
Good knowledge of point to point links installation.
Understanding of the base station power supply (dc and ac) architecture and earthing systems.
Configuration skill for the integration of new and existing links.
Good knowledge of Alvarion technology, RF and planning, connectors and antennas.
Installations of all types of sectoral antennas.
Installation of PDH/SDH radios.
Tower/mast erection.
General cable handling
General Link Optimization, network design, planning and implementation
Conduct path signal troubleshooting.
Hardworking and Goal oriented.
Enthusiastic, knowledge savvy.
Strong analytical ability.
Ability to manage multiple projects and tasks.